Privacy Policy

Last updated: 18.05.2025

Chalet Edelweiss places paramount importance on protecting your privacy and the confidentiality of personal information you entrust to us. This privacy policy aims to inform you transparently about how we collect, use, protect, and manage your personal data.

Our commitment is to ensure total confidentiality, reinforced by the fact that our website is independently hosted and we do not use any third-party software or services for collecting, processing, or storing your data.

1. Collection of Personal Data

We collect personal data only when you voluntarily provide it to us, specifically:

Through the contact form on our website: When you fill out our contact form, we collect the information you enter, such as your name, first name, email address, phone number, and message content.

Through direct communication (phone or email): When you contact us by phone or email, we may collect information you choose to share with us to process your request (for example, booking details, specific questions).

We are committed to collecting only the data strictly necessary for the purpose of processing.

2. Use of Your Personal Data

The personal data you provide to us is used exclusively for the following purposes:

• Responding to your requests for information, availability, or booking.
• Managing your reservation and administrative aspects of your stay at Chalet Edelweiss.
• Communicating with you regarding your request or stay.
• Maintaining our customer relationship.

Your data will never be used for marketing or commercial prospecting purposes without your explicit prior consent.

3. Confidentiality, Security, and Non-Sharing of Data

The confidentiality of your data is our absolute priority.

Independent hosting and absence of third parties: Our website is self-hosted, meaning we have direct control over the technical infrastructure. We do not use any third-party software (analytics tools, marketing platforms, external consent managers, etc.) that could collect or access your personal data. All information you submit through our contact form is processed directly by us.

Security: We implement appropriate technical and organizational security measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. Access to your data is strictly limited to authorized personnel within Chalet Edelweiss who need it to accomplish the purposes described above.

Non-sharing: We commit to never selling, renting, exchanging, or transmitting your personal data in any way to third parties, whether for commercial purposes or otherwise, unless required by law (for example, in the context of legal proceedings).

4. Data Retention

Your personal data is retained for the period strictly necessary to fulfill the purposes for which it was collected, as well as to comply with our legal and regulatory obligations. For example, data related to a booking will be retained for the duration necessary for managing the contractual relationship and accounting obligations.

5. Your Rights Regarding Your Personal Data

In accordance with applicable data protection regulations, you have the following rights:

Right of access: You can ask us to confirm whether data concerning you is being processed and, if so, obtain a copy of this data.

Right to rectification: You can request the correction of inaccurate or incomplete information about you.

Right to erasure (or "right to be forgotten"): You can request the deletion of your personal data in certain circumstances (for example, if it is no longer necessary for the purposes for which it was collected), subject to our legal retention obligations.

Right to restriction of processing: You can request the limitation of processing of your data in certain cases.

Right to object: You can object, on legitimate grounds, to the processing of your personal data.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will endeavor to respond to your request as soon as possible.

6. Cookies

Our website: does not use any cookies.

7. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with the date of the last update. We encourage you to regularly review this policy to stay informed about how we protect your data.

8. Contact Us

If you have any questions about this privacy policy, how we handle your personal data, or if you wish to exercise your rights, please contact us:

Chalet Edelweiss\nAttention: François Commend\nAddress: Bourg-dessous 19, 1814 La Tour-de-Peilz\nEmail: info@mychalet-edelweiss.ch\nPhone: +41 79 318 75 93